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Bogs customer service

New boots

I adore Bogs boots, even though they only last a year under our hard homesteading conditions. Every winter, I buy a new pair and my feet stay dry until the next fall. Except this year, when one of my six-week-old boots developed a crack right down the middle. Yikes!

It was too late to get a refund through Amazon, where I'd purchased the boots. But Mark had the bright idea of going straight to the manufacturer. They have a pretty streamlined (if a little slow) system where you input your information, using photos as both proof of purchase and proof of defect. Then, assuming they agree that your boot broke due to manufacturer error, a new set of boots shows up in the mail with no further effort on your part.

I'm looking forward to twelve more months of dry feet!

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